About our Products

All our products are hand-blended and made in Hong Kong. As to ensure the quality of our products and keep our quality under control, we have set up our own production factory and R&D laboratory in Hong Kong. All ingredients are sourced globally with finest quality to provide you the best sensory enjoyment.

To ensure our products are safe to use on human, we sent our formulas to IFRA for testing and applied an IFRA certificate for all our products. By following IFRA standard, the proportion of different ingredients we added into the formula are confirmed as safe to human and do not exceed the dosage limitation. If you have any queries on our IFRA certificates and our formulas, please contact us at service@lisasara.com .

Our fragranced products are made from different natural ingredient and high-grade synthetics components. As to ensure the stability of product performance in accord with the IFRA standard, we prefer not using “pure natural substance” which are not monitored and tested by any authorities or worldwide.  We dedicate to provide you a delightful sensory experience while keeping you and your family safe.

Yes of course. All our products have IFRA certificates which are proved to be safe for pets, pregnant women, kids and elder people. Our products do not contain common allergic substances and do not irritate or impact any diseases according to our customers’ report. However, if you have serious allergic problem or respiratory disease, we recommend you to check with your doctor before you use it and reduce the concentration.

The International Fragrance Association (IFRA) is an official self-regulatory representative body of the fragrance industry worldwide based in Geneva, Switzerland. It is established to ensure the safety use of fragrance materials through a dedicated science program. IFRA publishes a list of usage standards for fragrance materials, limiting or prohibiting the use of ingredients, based on the findings of the Research Institute of Fragrance Materials, which gathers data regarding the safety of fragrance materials. All European fragrance blending companies, scent producing companies and international perfume brand are following IFRA standard to ensure the safeness of their products.

Our Reed Diffuser, Fragrance Oil and Soy Wax Candle do not contain any alcohol in order to optimize its performance. For Aqua Perfume, since alcohol is the main ingredient in perfume to diffuse the fragrance, it is commonly used in all international fragrance brands. However, the alcohol we used is highly purified, cosmetic grade ethanol, made from sugarcane and cassava from Malaysia and Pakistan, which is safe to most of people and will not cause allergy. However, if you have religious belief or have special medical conditions  on using alcohol, you may ask us about Distilled Water Perfume at service@lisasara.com .

According to our customers’ feedback, none of our products have caused any allergy. All our products are having IFRA certificate which are proved to be safe for pets, pregnant women, kids and elder people. Our products do not contain common allergic substances. However, if you have serious allergic problem or respiratory disease, we recommend you to check with your doctor before you use it and reduce the concentration.

We highly recommend that you do not use the Fragrance oil on skin. Since the Fragrance oil is purposely for diffusing scent and not supposed to use on skin, its formula is different from our Massage oil and Facial oil and may cause allergy if you wrongly use it on skin.

We do sell EDP and Parfum but its not available on Online shop. If you want us to make you a EDP and Parfum, please contact us at service@lisasara.com .

For the Diffuser machine, we will provide 1-year Warranty for any machinery defects. The Warranty can be extended.

For other types of product, you may contact us on Facebook or Email us at service@lisasara.com , we will provide our best service as much as possible.

We do not test our products on animal unless it is required by law.

Yes, of course. If you wish to create a personal fragrance product, please contact us by email (service@lisasara.com) or phone (+852 31549294). We will endeavour to meet your requirements and stir you in the best sensory enjoyment.

As long as they are not opened and avoided from sunlight, our products should be in good condition within 3 years. Once they are opened, we recommend you to keep them well from sunlight and use them within 2 years.

About Online Shopping

If you have any enquiry on the product received, please contact us for follow-up:
Email: service@lisasara.com
Tel: +852 31549294
Store Location: https://lisasara.com.hk/shop-finder/

If you have to modify your order or delivery information, please contact us within 3 days after you placed the order for further follow-up.
Email: service@lisasara.com
Tel: +852 31549294

By creating an online shop account, your personal details will be saved. It allows you more future convenience as well as special offers and to view previous online orders.

It is not the same. The online shop account is for online shop order only and unable to join the Membership Program, therefore you are unable to redeem any any cash discount or enjoy member discount on Online shop if you are joining Membership Program at our retail store. If you are our member and wish to receive order by delivery, please contact us by following method for follow-up:
Mail: service@lisasara.com
Tel: +852 31549294
Facebook Messenger: Lisa & Sara
Instagram Direct: lisa.and.sara

If you wish to pick up you order at store, please make pre-order on Facebook, Instagram Direct, by phone or email, choose the pick up location and settle payment. You order will be fulfilled within 7 to 14 working days.

About Retail Store

LISA & SARA Membership Program is a loyalty program to reward our devoted customers.
 
Your benefits:
• New member welcoming gift
• Collect loyalty points (HKD 1 = 1 point) to redeem Cash Discounts.
• Enjoy 5% to 10% discounts on all regular price products
• Special offers on selected gifts sets or items
• Member-first priority on limited-editions and seasonal products.
• Latest updates on new products and promotions
 
Take advantage of them and receive our exclusive member offers simply by purchase for over HKD600 at any of our stores within 3 months. The Membership account can be share with your friends and family so that you can collect loyalty points easier and faster!

It is a separated system. The online shop account is for online shop order only and unable to join the Membership Program, therefore you are unable to redeem any any cash discount or enjoy member discount on Online shop if you are joining Membership Program at our retail store. If you are our member and wish to receive order by delivery, please contact us by following method for follow-up:
 
Mail: service@lisasara.com
Tel: +852 31549294
Facebook Messenger: Lisa & Sara
Instagram Direct: lisa.and.sara

All purchased items are not refundable. However, all our customers can enjoy “7 Days Exchange Guarantee”. All unused items or defective items can be exchanged with 7 days of purchase for items of the same value or less value. Special promotional items are non-refundable and non-exchangeable.
 
If you need to exchange your purchased good(s), please bring back the purchased item(s) and your receipt to any of our stores for the exchange procedures.

Please kindly check our store location at https://lisasara.com.hk/shop-finder/

Yes, you can. You can make a pre-order via our customer service hotline, shop hotline, Instagram Direct and Facebook Messenger, choose the pick up location and settle payment. You order will be fulfilled within 7 to 14 working days.

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